PCGS customer service

General discussion board about VAMs, but no buy/sell offers
Post Reply
VamHelsing
Posts: 722
Joined: Sat Jun 02, 2018 5:14 pm
Location: Oregon

PCGS customer service

Post by VamHelsing » Fri Oct 30, 2020 6:30 pm

Hi, does anyone have a easy way to contact PCGS customer service?
They mis-attributed a coin I sent in and the wait time for customer service on the
phone is over 2 hours.... I also used the option to be called back for
2 days in a row... When the call came in there was no one on the line.
What a joke.

User avatar
HawkeEye
Posts: 357
Joined: Fri Jun 01, 2018 1:30 pm
Location: North Georgia
Contact:

Re: PCGS customer service

Post by HawkeEye » Fri Oct 30, 2020 9:18 pm

I have had good luck with email and phone.
Deep in the woods of North Georgia

vamsterdam
Posts: 856
Joined: Thu Jun 07, 2018 2:48 am

Re: PCGS customer service

Post by vamsterdam » Mon Nov 02, 2020 3:09 pm

they aren't even responding to my emails.

User avatar
mark
Posts: 198
Joined: Tue Jun 05, 2018 5:55 am

Re: PCGS customer service

Post by mark » Mon Nov 02, 2020 5:27 pm

It took PCGS over a week to reply to my last email.

vamsterdam
Posts: 856
Joined: Thu Jun 07, 2018 2:48 am

Re: PCGS customer service

Post by vamsterdam » Tue Nov 03, 2020 1:49 am

today they finally entered my order into the system after it was mailed back to them two weeks ago. still no other email responses.

iceman
Posts: 217
Joined: Sun Jan 20, 2019 12:27 pm

Re: PCGS customer service

Post by iceman » Wed Nov 04, 2020 12:25 pm

Hi to All
I just sent out a package to Pcgs on Monday and will report back to how long it takes to Log in and get graded , just as a FYI to this discussion . Mine where all
crossovers and Express Service , but we know that doesn't mean Jack to PCGS . LOL !

John

DHalladay
Posts: 1857
Joined: Wed May 30, 2018 4:38 pm

Re: PCGS customer service

Post by DHalladay » Wed Nov 04, 2020 2:38 pm

Just as a matter of perspective: Do any of you also submit to PSA (sports cards, etc.)?

Since the Covid-19 situation began, submissions to PSA have -- to put it incredibly mildly -- increased spectacularly. The last time PSA volunteered status information, the backlog of incoming cards was 1.5 million or more. Heaven only knows where the mountain of packages is piling up.

Log-in time for submissions is being measured in months, and people reporting their grade results are seeing turnaround times of 6-8 months.

So if you think things are slow at PCGS, it's nothing compared to PSA.
When in doubt... don't.

User avatar
HawkeEye
Posts: 357
Joined: Fri Jun 01, 2018 1:30 pm
Location: North Georgia
Contact:

Re: PCGS customer service

Post by HawkeEye » Wed Nov 04, 2020 9:03 pm

I wonder if COVID is giving a lot of people home time to catch up on things and flooding them with individual backlogs?
Deep in the woods of North Georgia

DHalladay
Posts: 1857
Joined: Wed May 30, 2018 4:38 pm

Re: PCGS customer service

Post by DHalladay » Wed Nov 04, 2020 9:10 pm

HawkeEye wrote:
Wed Nov 04, 2020 9:03 pm
I wonder if COVID is giving a lot of people home time to catch up on things and flooding them with individual backlogs?

I think that is an extremely good possibility.
When in doubt... don't.

User avatar
messydesk
Site Admin
Posts: 2435
Joined: Mon May 28, 2018 1:57 am

Re: PCGS customer service

Post by messydesk » Wed Nov 04, 2020 10:42 pm

DHalladay wrote:
Wed Nov 04, 2020 9:10 pm
HawkeEye wrote:
Wed Nov 04, 2020 9:03 pm
I wonder if COVID is giving a lot of people home time to catch up on things and flooding them with individual backlogs?

I think that is an extremely good possibility.
I think so, too, and at the same time that COVID has probably reduced their capacity. VSS has not been flooded with backlogs and is answering customer service inquiries promptly. Just sayin'.
Welcome to the VAMWorld 2.0 discussion boards. R.I.P. old VAMWorld.

crabscrape
Posts: 421
Joined: Wed May 30, 2018 10:38 pm
Location: Virginia

Re: PCGS customer service

Post by crabscrape » Wed Nov 04, 2020 10:47 pm

We know why with u John!! However, it never ceases to amaze me!!

User avatar
HawkeEye
Posts: 357
Joined: Fri Jun 01, 2018 1:30 pm
Location: North Georgia
Contact:

Re: PCGS customer service

Post by HawkeEye » Thu Nov 05, 2020 3:11 am

Speaking of which, I am working on a submission to get myself ramped up again.
Deep in the woods of North Georgia

iceman
Posts: 217
Joined: Sun Jan 20, 2019 12:27 pm

Re: PCGS customer service

Post by iceman » Fri Nov 06, 2020 10:55 pm

To All
Well PCGS got my order logged in , from me shipping it to them getting it logged in was 5 days , But its express service and we shall see how long it takes
for the crossover / Gold Shield /Attribution . Just reporting the time lines on this .
John

tblackniesc
Posts: 2
Joined: Fri Nov 06, 2020 10:13 pm

Re: PCGS customer service

Post by tblackniesc » Mon Nov 09, 2020 11:01 pm

Submitted 2 orders: Economy - 19 coins (scored an 1887/6 in 64) and Economy crossover - 10 coins.
Received by PCGS: 9/10
Grades revealed: 11/6
Have not been shipped yet.

vamsterdam
Posts: 856
Joined: Thu Jun 07, 2018 2:48 am

Re: PCGS customer service

Post by vamsterdam » Wed Nov 11, 2020 5:27 pm

Pcgs is butied because ngc has taken to badly undergradung dollars and this has led to a flood of dollar submissions at pcgs. Be prepared for long delays. I know covid has kep lots of csr folks at home too.

Post Reply